Shipping policy

 

Shipping policy

Our sale is timed so that tubers will ship out in early to mid April. We can’t give you an exact ship date ahead of time, but you’ll get a tracking number the moment your box is on its way. If you don't receive a shipping confirmation by April 15, please feel free to reach out to us at uplandcitygardens@gmail.com to check on the status of your order. 

We ship using USPS flat rate boxes and pass our bulk shipping rates on to you. 

1-3 Tubers - $13 Flat rate shipping

4-25 Tubers - $22 Flat rate shipping

26+ - $35 Flat rate shipping

We do not offer automatic replacements or refunds for orders lost or damaged during shipping.

All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

What quality control measures do you take?

Our tubers are labeled at all times throughout the planting, growing, digging and dividing process. We pack each order by hand, inspecting the tuber as it comes out of storage. Then we take a picture of your order to keep as a record in case something happens to the box while in the possession of USPS and you need to file a claim.

How will the tubers be packaged?

Tubers are bagged in coarse vermiculite and do best when they’re taken out of the shipping box quickly and stored somewhere with appropriate temperature and humidity levels for your climate until you’re ready to plant. Customers in drier climates may benefit from using a storage medium that holds a bit more moisture such at peat moss or coco coir. 

What if I receive the wrong order?

Please open and inspect your package as soon as it arrives to make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 3 days. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 3 days all sales are final.