Policies

We will make every effort to ensure that shipments are packaged accurately and if not we will do our best to make it right. Apart from packaging errors, all sales are final. This means we do not offer refunds or replacements for products that are damaged during shipping, die before planting, rot in the ground, don’t grow once planted, are stunted, don’t bloom, or exhibit disease. 

Packaging Errors

Please open and inspect your package as soon as it arrives to make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 3 days. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 3 days all sales are final.

Storage Loss Before Shipping

Loss of tubers during storage is common for certain varieties. It is possible that between the time you purchase and the time we begin shipping, we may experience loss in storage. If that happens, you will receive a notification email and a refund of the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected and no shipping discount will be given. If you did not order any other varieties, your shipping fee will be refunded. We are not able to offer the option of a replacement or substitute. We are not able to cancel or modify the remainder of your order.

Cancellations

Cancelled orders are subject to a processing fee of $15 or 25%, whichever is greater. We cannot partially cancel an order. We cannot accommodate edits to existing orders. If you would like to add on to your order, please place a second order.

We Sell Small Tubers

We sell tubers that are at least the size of the AA battery. Please do not purchase from us if you are not okay with this size. As long as a tuber has an eye, an intact neck and a body, it has everything it needs to grow a full plant. Tiny tubers grow just as well as large tubers. 

Some tubers we sell are ugly. 

Not all tubers are pretty. In fact, most aren't. They can be soft, hard, wrinkly, smooth, twisty, straight, stained and hairy. You may receive ugly tubers from us. This could also include peeling skin, end cuts, puffed lenticels and slight body damage. Please do not purchase from us if you are not okay with ugly tubers.

We Sell Tubers With Dormant Eyes

You will receive tubers from us with the following types of eyes. Like humans, dahlia tuber varieties naturally wake up at different times.

Dormant eyes: these are still asleep and look like a crack, pimple or blemish on the crown. They will wake up given the right environment.

Awake eyes: these are beginning to open and resemble a tiny pearl. Eyes can be white, green, pink, purple or red.

Sprouted eyes: a full sprout developing out of an eye. Sprouts can be white, green, pink, red or purple.

We Only Sell Tubers We Deem Plantable

We divide hundreds of tubers every year. Every tuber we ship has been deemed "plantable". Something we've learned over the years is that small, wrinkly and ugly tubers still make beautiful flowers. Some varieties naturally make more ideal tubers than others. 

Dahlia Disease Policy

Our goal is to grow healthy plants. That means they bloom vigorously and are asymptomatic, even if they carry a dormant virus. We take sanitation seriously. We clean our tools, pull any plants showing symptoms, and do everything we can to keep our stock healthy. We do not pay for virus testing on our plants

According to the American Dahlia Society's ongoing virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers we sell (and every other tuber producer sells) have dormant virus.

Want to learn more? The American Dahlia Society has excellent resources: dahlia.org — Understanding Virus in Dahlias